Please look through the following commonly asked questions. If you can’t find what you’re looking for, send us a message using the contact form at the bottom of the page.
What type of payments do you accept?
We currently accept Paypal, credit and debit card payments.
How secure is your payment system?
All payments are made through Paypal, which means that we never have access to your credit card details, nor are they stored on our website. The only information that we receive is your shipping details. Additionally, your purchase is also protected by Paypal’s Buyer Protection.
How much is shipping?
Shipping will be calculated based on USPS shipping prices when you check out. Contiguous US orders over $50 are offered free shipping.
How long will it take for me to get my order?
Most orders will be shipped the next business day, but during exceptionally busy times the order processing time may increase to up to 4 working days days. From there, it will take around 3-5 business days to arrive for domestic orders, and 1-4 weeks outside the US. For items intended to arrive before a given holiday or event, we recommend ordering some weeks in advance.
What is your return and refund policy?
We offer a 30-day returns policy if you are not 100% happy with your order. Please check out our Returns & Refunds page for more information.
What if I receive the wrong items, or if the items are damaged?
Please contact us immediately with your details, and we will send you a replacement. We may ask you to provide a photo of the items received for our records.
Can I cancel or change an order after it has been made?
If you have made a mistake with your order or shipping details, please contact us immediately. Once the order has been processed by our manufacturer, it cannot be changed. You can however send the order back to us for a refund once it has arrived, but shipping fees are not eligible for refund.